1. Booking & Payment Terms
All room rates and experiential packages are quoted in Canadian Dollars (CAD) and are subject to mandatory British Columbia Provincial Sales Tax (PST 8%), Federal Goods and Services Tax (GST 5%), and the Municipal and Regional District Tax (MRDT 3%). A 50% deposit is required at time of reservation to secure dates, with the remaining balance collected upon arrival.
2. Cancellation & Modification Policy
Because of our intimate boutique size (32 suites), late cancellations impact our operations substantially:
- Full Refund: Reservations cancelled or modified 14 or more calendar days prior to scheduled check-in receive a 100% refund of deposit less a $50 CAD administrative processing fee.
- Late Cancellations: Cancellations made between 7 and 13 days prior to check-in forfeit the 50% deposit. Cancellations within 7 days or no-shows are billed for the full scheduled stay.
- Severe Weather / Ferry Disruptions: In the event of documented BC Ferries weather cancellations or Highway 4 closures, reservations may be rescheduled within 12 months with no penalty.
3. Check-In & Check-Out Times
- Standard Check-In: 3:00 PM PST. Early arrivals may store luggage with our concierge and access our ocean lounge and dining facilities.
- Standard Check-Out: 11:00 AM PST. Late departures must be coordinated 24 hours in advance and are subject to suite availability.
4. Property Conduct, Smoking & Pets
- Smoke-Free Environment: Two Seas Hotel is a 100% smoke-free and vape-free sanctuary. A non-negotiable cleaning fee of $500 CAD applies to smoking in guest suites or private balconies.
- Quiet Hours: Between 10:00 PM and 7:00 AM, guests are requested to honor the peaceful atmosphere of the coastal forest.
- Pet Policy: Only pre-registered pet-friendly ground-level suites accept well-behaved canine companions (up to two per suite, pet cleaning fee of $45 CAD/night).
5. Governing Jurisdiction
These terms and all contractual agreements between guests and Two Seas Hospitality Ltd. are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein.
